The Early Years Alliance is delighted to offer an exciting opportunity to join our Business Development team as a Business Administrator.
Are you passionate about giving outstanding customer experience to our network of Alliance members and supporters.
This is your chance to be part of a highly experienced and dedicated team working across England, and beyond, to provide high-quality customer care that makes a real difference.
About the Role
You’ll be part of a friendly, experienced team answering calls and responding to emails on matters relating to membership, our one stop shop and CPD platform EYA Central, and general organisation-related queries whilst actively promoting the benefits of the early years alliance membership, insurance and CPD resources.
Hours per week: 16 with a working pattern of Monday 9am – 5pm, Tuesday 11am – 2pm and Friday 10.30am – 5pm.
Weeks per year: 52
Working location to be discussed at interview.
Main duties include:
- Answering calls and responding to emails on matters relating to membership and general organisation-related queries.
- To support and handle a broad range of enquiries on early years education and care, including access to CPD resources.
- To ensure a high standard of service is provided in line with our customer care competencies.
- To use a range of tools to promote training, events and resources.
- To support and keep up to date customer records using Dynamics 365
- To assist with marketing campaigns and promoting activities.
- To actively promote the benefits of the Early Years Alliance membership, insurance and CPD resources
- To actively support the membership and CPD admin journey with solution focused ideas.
About You
We’re looking for someone who has:
Experience handling enquiries via telephone, email and written communication, with the ability to respond professionally and courteously at all times.
Strong IT skills and confidence using Microsoft Office, Dynamics 365, project management tools, reporting systems, internet and email.
A willingness to learn and develop knowledge of the early years sector, enabling you to signpost to the right resources and services.
If you’re enthusiastic about supporting the early years sector and want to be part of a team making a difference every day, apply now.
What We Offer
A supportive, collaborative and welcoming team environment.
Access to a wide range of training and professional development opportunities.
A role where your contribution genuinely makes a difference to early years providers across the country.
The chance to deliver exceptional customer experience in line with our customer care competencies.
Benefits
- A comprehensive induction and training support package will be provided to the successful candidate.
- 25 days annual leave plus 8 bank holidays, pro rata for part time employees
- Additional annual leave for long service
- Enhanced sickness pay
- Employer and employee contribution pension scheme
- Birthday leave so you can have a day off for your birthday dedicated to you and your well being
- Regular access to internal and external learning and development opportunities
- A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
- Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
- Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
- A dedicated mental health First Aider to support your mental well being
Virtual interview date: Wednesday 25th March 2026
Please note our virtual interviews take place via Microsoft Teams, you may need to download this prior to your interview.