We are looking for an experienced Administrator for the busy Safe at Home Scheme in Luton. The role will provide the first contact for the Safe at Home Scheme for both parents and professionals and applicants must demonstrate excellent interpersonal skills. Diary management is a key requirement of the scheme for the booking of home safety visits and home safety equipment fits, alongside maintaining the Safe at Home database. Previous, high level administrative experience is required for this role as you will also collate data and write reports. The role will involve working closely with a range of partners including Bedfordshire Fire Service to help support the co-ordination of the Safe at Home Scheme.
We are looking for a highly organised individual with excellent communication and attention to detail skills, to work alongside the Child Injury Prevention Officer and the Safe at Home Fitter. Applicants should also have recent experience of social media use and be used to marketing and communications.
This is a fixed term post but with a possible extension when funding is agreed.
Main duties of the role
- Provide high quality telephone or emails to Safe at Home service users and partner agencies. Maintain high quality systems which meet the identified needs, including sending joining instructions and reminders to parents.
- Support the administration of the Safe at Home Scheme, working closely with the Child Injury Prevention Officer, including collation of reports
- Provide accurate information/data input into the programme booking spreadsheets and IT systems including the Safe at Home database
- Process bookings for Safe at Home safety assessments and equipment fits working with the Bedfordshire Fire Service Fitter, including diary support.
- Provide administrative support for hosting training and workshops on virtual platforms.
Essential criteria
- Recent and demonstrable experience of working in a busy office environment with competing priorities
- Excellent interpersonal and communication skills with ability to build professional relationships with people from a wide range of backgrounds.
- The ability to communicate effectively orally and in writing plus communicating via social media platforms.
- Confident using IT applications including Microsoft Office (Word, Excel, PowerPoint etc), Outlook – Teams / Zoom.
- GCSE Maths and English at Grade C or equivalent.
Benefits
- 25 days annual leave plus 8 bank holidays, pro rata for part time employees
- Additional annual leave for long service
- Enhanced sickness pay
- Employer and employee contribution pension scheme
- Birthday leave so you can have a day off for your birthday dedicated to you and your well being
- Regular access to internal and external learning and development opportunities
- A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
- Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
- Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
- A dedicated mental health First Aider to support your mental well being
This post is fixed term until March 2027.
Hours per week: 21
Weeks per year: 52
Interview date: 5th June 2025
All successful applicants will be required to register and subscribe with the DBS Update Service (if you have not already done so) and undertake a new enhanced disclosure and barring check (even if you have an existing DBS Certificate).