Senior Business Administrator

We are recruiting an experienced Senior Business Administrator who has excellent IT skills and can demonstrate high quality friendly and helpful customer service. They will manage and lead a team of Administrators working across several sites, including the business support for the Flying Start programme. The post holder will manage the Park Town Family Hub and other delivery sites ensuring they are safe, accessible and welcoming sites for babies, children and families and for staff and partner agencies. The role will also manage and oversee building maintenance, health and safety and reception and administration services for the Flying Start Family Hub sites. We are looking for someone who is passionate about making a difference for families with children under five. A car driver is preferred as the post requires travelling at times across the Flying Start and Family Hub sites.

Benefits

• 25 days annual leave plus 8 bank holidays, pro rata for part time employees
• Additional annual leave for long service
• Enhanced sickness pay
• Employer and employee contribution pension scheme
• Birthday leave so you can have a day off for your birthday dedicated to you and your well being
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
• Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
• Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
• A dedicated mental health First Aider to support your mental well being

Main duties of the role

• Oversee and managing the day-to-day operations of the Family Hub Park Town site and other delivery sites, ensuring they meet all health and safety requirements, including provision of First Aiders and Fire Marshalls. Ensuring all risk assessments are kept up to date and regularly reviewed.
• Liaise with the Local Authority repairs and maintenance service as needed to ensure site repairs and site improvements are carried out in a timely and effective manner. Be a key holder for the Park Town Family Hub opening and closing the venue.
• Act as the lead for the marketing and communication to ensure that activities across the sites are well promoted and advertised to families in a timely manner across a range of media, and sites have up to date information displays and appropriate signage.
• Lead and overseeing an effective booking and registration system for online courses, workshops, meetings, desk booking.
• Lead on the procurement and invoicing system for the programme, including banking as appropriate and co-ordination of the Healthy Start processes including stock orders, reconciliation and banking payments
• Support the Admin Team to ensure data collection both online and across delivery sites is accurate and up to date.

Essential criteria

• Recent experience of working in a fast-paced office in a customer facing environment.
• Recent experience of premises support for Health and Safety.
• Recent experience of leading and managing a staff team to deliver excellent customer service and team support.
• Possess excellent IT knowledge and skill in using programmes such as Publisher, Word, Excel and databases; and the ability to use the internet and social media with confidence.
• Demonstrate previous experience in procurement, managing invoices, petty cash and income from services.
• Possess excellent written and verbal communication skills, with a good standard of literacy and numeracy and the ability to write reports to a high standard.